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sundial call manager features

hover your mouse pointer over the feature names to learn more.

	email to fax	send and receive fax	call manager standard
monthly cost	pay as you go	£5.00	£7.50
send faxes from your email
receive faxes to your email inbox
call routing to 1 of 4 landlines
voicemail --> email
fax --> email
dial in call management
online call management
choice of pre-recorded greetings
custom greetings
SMS notification
call routing to mobiles

call manager

The Call Manager solution from Sundial Telecom is a UK call answering service that gives you the ability to use a single telephone number for all your call handling needs. The use of an 0844 number or 0871 number, gives your customers a single point of contact for your business, making it a fully reliable call answering service for small businesses who are working hard to grow.
Whether you’re working alone from home with a single phone line or are out & about with your mobile, this telephony solution is the one for you. Our system’s functionality surpasses other networks’ call answering services. Call Manager from Sundial Telecom allows you to choose which destination number your calls are delivered to and record personalised messages for when you’re unavailable. The standard service will provide you with the following functionality:

• You choose where your calls are delivered. Using the online Call Manager you can decide where calls to your 0844 number are delivered. For customer & product support services where you need to earn a revenue stream, an 0871 number can be used. The number can be delivered to one of 4 UK fixed lines or mobile numbers set by you, or straight to voicemail if you’re in a meeting, busy on another call, or not available for any other reason.
• 24/7 access to a dial in admin area, so that you can change your voicemail message at any time or select the greeting you would like played to customers.
• Voicemail to email. Any voicemails taken by the Call Manager service can be delivered to you via email instantly, giving you a permanent record of who’s been trying to reach you.
• Fax to email. The Call Manager service allows you to receive a fax via email. It will receive faxes for you and deliver them straight to your email inbox. They can then be printed, forwarded or discarded. No more paper wastage by junk faxes.

key benefits

• Privacy – If you’re starting a new venture chances are you’ll start from the spare bedroom at home and to keep the costs down you’ll almost certainly start out by using your home telephone line. If you start out with a Sundial Telecom 0844 number using Call Manager, as the business grows and you decide to move to more suitable premises, you simply change the delivery number online & your customers are none the wiser.
• Big business appearance – Your customers will never hear the engaged tone again. If you’re busy on the phone Call Manager will play a message telling the caller just that and then we’ll take a voicemail which you’ll receive a few seconds later. You’ll never need to tie up the phone line retrieving voicemails again.
• Lost your mobile? Usually this would give you a big problem if all your customers have the number as their only point of contact. It may take days to get a replacement during which time your regular customer may already be speaking to one of your competitors. If you’re using Call Manager you can simply change the delivery number to an alternative mobile number and you’re back in business within minutes.
• Call Logging – All calls handled by the Call Manager are logged and visible to you online. This will give you a ready stream of data and can be used for, for example, dispute resolution.
• Fully hosted solution – You will never need to worry about the expense and hassle of spending money on a costly telephone system – as Call Manager will do it all for you.