Complaints
We pride ourselves on providing fully functional, easy to use products and services, but we are the first to recognise that we don’t always get it right. In situations where we don’t get it right we would like to know about the problem as quickly as possible. This enables us to correct the problem in a timely manner and put measures in place to safeguard against any future occurrence of the problem.
If you are experiencing any problems or are unsure how to use any of our services please contact our support department by either completing the form in our support section or calling customer support on 01223 200033 (+441223200033 if you are outside the UK) during UK office hours of 9am to 5.30pm Monday to Friday. If you are still unhappy with the outcome of your initial enquiry you should complete the form below.
As a responsible ISO9001:2008 accredited company we take all customer complaints very seriously. All complaints are handled by our Quality Manager who will deal with any issue as swiftly as possible.
