IVR is completely automated and so has almost limitless possibilities for your organisations call management. It gives a professional front and guides the caller to exactly where they want to go.

The main functions of IVR are:

• to give the caller information
• to enable the caller to enter information
• to provide the caller with options

It is the gateway to many telephony services but predominantly is used to manage call volume and to offer choice to callers.

IVR is mostly used as the linchpin of other services. It is the basis of our call routing and voicemail services, fax services and premium rate options to name a few. Whichever service you need, we can help you reach the maximum amount of customers possible and assist you with the extra time to serve them more efficiently. It is a highly adaptable function, so if we don't already have the right service for you, we will be happy to work with you to develop exactly what you