Call Recorder iPhone Application: Terms and Conditions
- The cost of calls to this service are displayed in step 3 when using this app. The prices quoted are the published tariffs when calling from a fixed line phone. When calling from a mobile, the mobile network provider will add their own network charges on top of this price. If you’re unsure about this cost please check with your mobile provider for more information.
- The iPhone Call Recorder service from Sundial Telecom provides you with a means of recording the phone calls you make from your iPhone to third parties.
- The service is accessed by calling a Premium Rate number set at various tariffs decided by the called party destination number. These are typically, but not limited to 25p per minute and 50p per minute. The tariff for the actual call made will depend on the destination number of the called party. The required tariff will be displayed to you in step 3 of the application prior to making the call. You can decide at this point whether to go ahead with the call. You will not have incurred any costs prior to this.
- You supply your email address and you’ll be supplied with a 6 digit PIN tied to your email address. When the call has been completed, a recording of the call is sent to your email address. The format of the recording received will be MP3.
- Sundial Telecom cannot be held responsible for costs incurred by you for use of the service that result in calls to unobtainable numbers, busy numbers, network connection issues or calls that are not answered. You should make an effort to ascertain that the person to be called will be available to accept the call before you make it.
- You must be over 18 years of age to use this service and have the bill payers permission to make the call.
- You should make sure you have read the information below titled ‘Recording and monitoring of telephone calls’ to be certain your use of the service is lawful. In certain circumstances the called party should be notified AT THE START OF THE CALL that the call is being recorded. Sundial Telecom will not be held responsible for any misuse of the service by any customer.
For support please contact firstname.lastname@example.org
Recording and monitoring of telephone calls
- The following information is courtesy of OFCOM, the UK communications regulator.
A general overview of interception, recording and monitoring of communications
The interception, recording and monitoring of telephone calls is governed by a number of different pieces of UK legislation. The requirements of all relevant legislation must be complied with. The main ones are:
- * Regulation of Investigatory Powers Act 2000 (“RIPA”)
- * Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 (“LBP Regulations”)
- * Data Protection Act 1998
- * Telecommunications (Data Protection and Privacy) Regulations 1999
- * Human Rights Act 1998
- It is not possible to provide comprehensive detail of that legislation here. Any person considering interception, recording or monitoring of telephone calls is strongly advised to seek his/her own independent legal advice and should not seek to rely on the general information provided below. It should be borne in mind that criminal offences and civil actions may occur when the relevant legislation is not complied with. Accordingly, neither Sundial Telecom Limited or OFCOM accepts any liability for reliance by any person on the following information.
- Q – Can I record telephone conversations on my home phone?
A – Yes. The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use. Recording or monitoring are only prohibited where some of the contents of the communication – which can be a phone conversation or an e-mail – are made available to a third party, ie someone who was neither the caller or sender nor the intended recipient of the original communication.
- Q – Do I have to let people know that I intend to record their telephone conversations with me?
A – No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording.
- Q – Can a business or other organisation record or monitor my phone calls to them?
A – Yes they can, but only in a limited set of circumstances relevant for that business which have been defined by the LBP Regulations. The main ones are:
- * to provide evidence of a business transaction
- * to ensure that a business complies with regulatory procedures
- * to see that quality standards or targets are being met in the interests of national security
- * to prevent or detect crime to investigate the unauthorised use of a telecom system
- * to secure the effective operation of the telecom system.
- Q – Do businesses have to tell me if they are going to record or monitor my phone calls?
A – No. as long as the recording or monitoring is done for one of the above purposes the only obligation on businesses is to inform their own employees. If businesses want to record for any other purpose, such as market research, they will have to obtain your consent.
- Sundial Telecom collects a limited amount of information from you including your email address. This is used to send you the recording of your telephone call and to occasionally communicate with you about enhancements to our service but not for any other purpose. We will never send you emails about anything other than Sundial Telecom services. Your email address will never be passed to any third party under any circumstances other than by court order.
- We will collect usage statistics from the call recording application to help with our analysis of the health and behavior of the application. This data is used to identify problems with the application and to help with decisions about upgrades and will not be used for any other purpose. This is a third party service provided by flurry.com